Refund policy
At Paddle and Petals, we are committed to providing the highest quality products and ensuring customer satisfaction. We only replace items if they are defective or damaged. If you receive a damaged or defective item, please follow the steps below:
- Provide a detailed description of the issue along with photos of the damaged or defective item.
- - Once your claim is approved, we will send a replacement item at no additional cost to you.
- Contact us at info@paddleandpetals.com within 7 days of receiving your order
Right of Withdrawal (EU/EEA Customers)
If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — provided the item is a pre-designed product from our store catalog.
Please note: Items made to your personal specifications or customized upon request are exempt from the right of withdrawal under EU consumer law (Directive 2011/83/EU, Article 16(c)).
To exercise your right of withdrawal, contact us at info@paddleandpetals.com within 14 days of receiving your order. You do not need to return the item — you may keep it. We will issue a full refund to your original payment method within 14 days of your withdrawal request.
Returns, if applicable, can be directed to: Boerhaavelaan 40, 2713HX, Zoetermeer, Netherlands
