At Paddle and Petals, we are committed to providing the highest quality products and ensuring customer satisfaction. We only replace items if they are defective or damaged. If you receive a damaged or defective item, please follow the steps below:
- Contact us at info@paddleandpetals.com within 7 days of receiving your order.
- Provide a detailed description of the issue along with photos of the damaged or defective item.
- Once your claim is approved, we will send a replacement item at no additional cost to you.

Right of Withdrawal (EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — provided the item is a pre-designed product from our store catalog.

Please note: Items made to your personal specifications or customized upon request are exempt from the right of withdrawal under EU consumer law (Directive 2011/83/EU, Article 16(c)).

To exercise your right of withdrawal, contact us at info@paddleandpetals.com within 14 days of receiving your order. You do not need to return the item — you may keep it. We will issue a full refund to your original payment method within 14 days of your withdrawal request.

Returns, if applicable, can be directed to: Boerhaavelaan 40, 2713HX, Zoetermeer, Netherlands

We have teamed up with partners from all over the world to help deliver and assist us with only the best service. All of our products are made to order especially for you and therefore, they take time to make our custom merchandise. Each time you purchase, you will receive a confirmation of the order and the tracking for your order.
- Order confirmation is usually provided within 2-5 business days.
- Shipping time can take between 7-10 business days.
- During holidays, expect longer shipping times. Our shipping charge is a flat fee of $4.95 and free on orders $75.00 or more.

Right of Withdrawal (EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — provided the item is a pre-designed product from our store catalog.

Please note: Items made to your personal specifications or customized upon request are exempt from the right of withdrawal under EU consumer law (Directive 2011/83/EU, Article 16(c)).

To exercise your right of withdrawal, contact us at info@paddleandpetals.com within 14 days of receiving your order. You do not need to return the item — you may keep it. We will issue a full refund to your original payment method within 14 days of your withdrawal request.

Returns, if applicable, can be directed to: Boerhaavelaan 40, 2713HX, Zoetermeer, Netherlands

At Paddle and Petals, we respect your privacy and are committed to protecting your personal information. We collect and use personal information only to fulfill your orders and enhance your shopping experience. We guarantee that your data is not shared with or sold to any third parties. Our security practices ensure that your information is kept safe and confidential.

For questions about orders, shipments, product details please email us:

info@paddleandpetals.store

We aim to respond within 24-48 hours.

Thank you for choosing Paddle and Petals!