Shipping and Returns
Shipping and Returns
At Paddle and Petals, we are committed to providing you with exceptional service and quality products. We have partnered with suppliers worldwide to ensure that your orders are crafted and delivered with the utmost care.
Order Processing and Shipping:
- Made-to-Order Products: All our products are made-to-order, allowing us to create unique pieces just for you. As a result, please allow time for production.
- Order Confirmation: After you place an order, you will receive a confirmation email within 2-5 business days, which includes details of your purchase and a tracking number.
- Shipping Time: Our standard shipping typically takes 6-9 business days. Please be aware that during holiday periods, shipping times may be extended.
- Size Charts: To ensure the best fit, please refer to our size charts before placing your order.
Returns and Exchanges:
- Returns: We accept returns only for items damaged during shipping. If your item arrives damaged, please contact us for a replacement.
- Replacements: Damaged items will be replaced and expedited at no additional cost to you.
Contact Us:
If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team. We are here to help and ensure that you have a positive shopping experience with Paddle and Petals.
info@paddleandpetals.store